TASK (Ticket and Support Knowledgebase)

As more questions and inquiries are handled by via the web and email, departments may see the need to manage those users request with their staff.

TASK was developed to give departments an easier option to manager email requests effectively.

DCIT developed TASK, from our three year project using an Web application called EMAN (Email Management Tool). DCIT has used EMAN to management emails to CLIENT, CONSULT, CRDESK, and others quite successfully. Both TASK and EMAN are based off the Cerberus Helpdesk System authored by WebGroup Media LLC

TASK differs from EMAN is one major way. We host instances of TASK that are completely segmented from each others. This DCIT allows to offer TASK instances to department for managing their own email requests. Like EMAN, TASK includes an knowledgebase feature so department can create custom knowledge that integrated in the response system.

TASK is being deployed and several departments are using the application including the Graduate School, DCIT, and Tiger1 Office. Currently, end-users may have access to the system allowing them to check on the status of their request(s).Future plans are to integrated TASK instance the MyCLE Workgroups. It works with most web browsers, such as Netscape, FireFox, and Internet Explorer.